Account Manager

• Mid-Market Business Services

Job Summary

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives on a consistent basis, to meet and exceed the end to end experience expectations of these enterprise customers.

Core Responsibilities

• SLED (State, Local Gov / Education) experience preferred
• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities
• Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities
• Renew customer contracts to protect and grow existing revenue streams
• Maintain excellent knowledge of Company's products/services, pricing practices and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts
• Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, Active Core, SD-WAN, Manager Router and other Business Class products, as appropriate
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise
• Proactively coordinate efforts with other internal teams and groups to ensure effective resolution
• Manage the cultivation, execution and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment
• Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities
• Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel
• Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives
• Possess excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills
• Exercise consistent, independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Employee Expectations

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Skills

• Account Management
• Direct Selling
• Identifying Sales Opportunities

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Compensation and Benefits

Primary Location Pay Range: $85,300.73 - $141,709.27

Targeted Commission: $40,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Application Information

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

About Comcast

At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.