Date Posted:

2026-02-07

Country:

India

Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:

Hybrid

What You Will Do

The Service Now Technical lead will design, develop, and maintain applications and workflows on the Service Now platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability

Qualifications You Must Have

• 7 – 12 years of hands-on experience in design, development, and delivery of Service Now solutions in global environments

• Minimum 2+ years’ experience in supporting the Service Now platform, debugging Issues, root cause Analysis and fixing Incidents

• Ability to lead and mentor technical teams

• Extensive experience with Service Now architecture, development, and administration

• Hands-on experience in ITSM, ITOM, HRSD, Custom Applications and other Service Now modules. Respective certifications will be an added value

• Advanced Proficiency in scripting languages used within ServiceNow (JavaScript, Glide Script, Angular JS)

• Experience in Virtual Agent, Agent Workspace, UI Builder, Flow designer and Platform Analytics is a Plus

• Experience with REST/SOAP integrations and Scripted REST APIs

• Strong analytical thinking, interpersonal, oral, and written communication skills with ability to work with technology stakeholders at various levels and including global teams

• Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Qualifications We Prefer

• Service Now Certified System Administrator (CSA).

• Service Now Certified Application Developer (CAD).

• ITIL Foundation certification.

• Certified Implementation Specialist

• ITSM or HRSD (Nice to have)

This is a hybrid role based out of Bangalore, India

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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