Date Posted:

2026-02-16

Country:

United States of America:

Location:

US-CT-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team:

The Service Now Product Manager is responsible for the strategic ownership, evolution, and delivery of Service Now capabilities. This role blends product management discipline, hands-on business analysis, and delivery oversight to ensure solutions drive measurable business value, strong adoption, and scalable governance in a complex enterprise environment.

This role serves as the primary bridge between business stakeholders, platform teams, developers, and vendors—owning the product lifecycle from demand intake through roadmap execution and post-release optimization.

The scope for this role is to support Finance, Legal, Procurement, and Real Estate.

What You Will Do:

Product Strategy & Vision

• Own and articulate the product vision and strategy for Service Now solutions across the product area.

• Conduct market research, internal benchmarking, and platform analysis to identify best practices, new Service Now capabilities, and opportunities for improvement

• Define and maintain a multi-year product roadmap aligned to enterprise priorities, regulatory requirements, and platform strategy

• Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value tracking

• Business Partnership & Leadership

• Serve as the primary executive-facing owner for how the business owner deliver services through Service Now

• Serve as the primary executive-facing point of contact overseeing how the business delivers services through Service Now.

• Build and sustain trusted partnerships with senior business leaders, acting as a strategic advisor rather than an order taker

• Lead strategic discovery and consultative conversations to identify opportunities for automation, standardization, risk reduction, and experience improvement

• Act as a thought partner on Service Now capabilities, platform strategy, and industry best practices, helping leaders make informed investment decisions

Demand, Stakeholder & Value Management

• Lead demand management and prioritization, balancing operational needs, compliance requirements, technical health, and strategic initiatives

• Partner closely with business and technology stakeholders to ensure transparent trade-offs and outcome-driven prioritization

• Define and track product success metrics, including adoption, efficiency gains, cycle time reduction, risk mitigation, and user satisfaction

• Report regularly on outcomes, risks, and value delivered to senior leadership

• Use data, insights, and analytics to continuously refine priorities and improve service delivery

Product Development & Backlog Ownership

• Translate product strategy into epics, features, and a prioritized product backlog

• Define feature-level functional requirements, business rules, and service design in partnership with architects and platform teams

• Lead backlog refinement to ensure stories are well-defined, estimated, sequenced, and ready for development

• Maintain clear, high-quality functional documentation to support development, testing, and ongoing operations

• Platform Stewardship & Continuous Improvement

• Stay current on Service Now releases, capabilities, and roadmap relevant to enterprise business services

• Identify opportunities to simplify, standardize, retire, or modernize legacy workflows and customizations

• Promote employee-centered, intuitive design and consistent user experiences

• Ensure solutions align to platform standards, architectural principles, and long-term scalability

Business Analysis, Delivery & Project Oversight

• Perform hands-on business analysis, translating business needs into story-level functional and technical requirements with clear acceptance criteria

• Partner with developers throughout story development, providing clarification and iterative solution design support

• Lead or coordinate functional testing, test case management, and defect resolution

• Coordinate and support User Acceptance Testing (UAT) with business stakeholders

• Oversee story implementation, release readiness, and post-deployment validation

• Provide lightweight project oversight, managing risks, dependencies, timelines, and cross-team coordination

What Success Looks Like:

Clear, outcome-driven roadmaps aligned to business priorities

Predictable delivery with minimal rework due to strong upfront analysis

High stakeholder confidence and engagement

Strong product adoption and reduced off-platform or manual work

Well-governed, transparent backlog and intake process

Qualifications You Must Have:

• University Degree or equivalent experience and minimum 10 years prior relevant experience, including 5 years of experience as a Product Manager.

• Hands-on experience with Service Now, preferably in Finance, Legal, Procurement, or Real Estate domains

• Strong understanding of product management practices, including roadmap planning, prioritization, and value measurement

• Proven ability to perform business analysis, write high-quality requirements, and support delivery teams

• Experience working in Agile or hybrid delivery models

• Excellent stakeholder management and communication skills

Qualifications We Prefer:

• Service Now certifications (CSA, CIS, or domain-specific certifications)

• Experience in large, highly regulated, or global organizations

• Experience with Service Now platform

• Experience partnering with system integrators or managed service providers

• Experience or certification with Agile or Scaled Agile Framework

Learn More & Apply Now:

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location:

Remote

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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