At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Oncology Patient Financial Navigator- Mercy Hospital:

Location

Canton

Facility

Mercy Hospital

Department

Outpatient Infusion Center-Cleveland Clinic Mercy Hospital

Job Code

001209

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Job Details

Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skill every day to provide exceptional experiences for patients and their families. As a Financial Navigator, you will meet with patients to review financial responsibility and develop a plan to coordinate resources to supplement patients’ out of pocket expenses.

This role directly supports cancer patients and their families as they navigate coverage, benefits, and financial care pathways—ensuring they can focus on treatment.

A caregiver in this position works days, from 8: 00am—4:30pm.

A caregiver who excels in this role will:

• Promote an integrated/coordinate approach to managing the continuum of care and financial obligations for the patient and their family members.

• Serve as a liaison to patients with internal and external resources for co-pay assistance, drug replacement, financial assistance and psychosocial assistance.

• Develop standard operating procedures to guide and build a program that effectively supports the care and financial responsibility of patients.

• Implement new processes to guide patients to the appropriate resources and support services.

• Meet new patients to the Institute, promoting available programs and services.

• Educate patients on availability of Patient Assistance Programs.

• Identify, evaluate, and resolve cancer patient complaints.

• Assess eligibility and assist self-pay and under-insured patients with Patient Assistance Programs (PAP) for free drug, replacement drug and copay assistance.

• Coordinate with clinical teams and social workers in identifying eligible patients and obtaining information and documentation for them.

Minimum qualifications for the ideal future caregiver include:

• Associate’s degree in finance, business or a related field

• Three years of related experience in a healthcare environment or medical office setting with diverse patient/culture populations

• Experience with computers and navigating multiple systems simultaneously

• Knowledge of insurance coverage, limitations, requirements, eligibility, pharmacy formulary, prior authorization, coordination of benefits, diagnosis codes, billing and collecting

Preferred qualifications for the ideal future caregiver include:

• Bachelor’s degree

• Additional progressively responsible experience may substitute the education requirement

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities