At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Health Unit Coordinator – Intensive Care Unit (ICU) Location Mayfield Hts Facility Hillcrest Hospital Department ICU-Hillcrest Hospital Job Code B12012 Shift Nights Schedule 10:30pm-7:00am Job Summary Job Details Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career. The Intensive Care Unit (ICU) provides medical services for complex acute and chronic health issues, such as trauma, high-risk obstetrics, sepsis, GI bleeds, strokes, and more. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care. This role also provides the opportunity to work with a diverse population in other units such as Cardiovascular Intensive Care (CSICU) and Coronary Care (CCU). A caregiver in this position works nights from 10:30 p.m. – 7:00 a.m. with every other weekend and holiday rotation requirements. A caregiver who excels in this role will:   - Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.  - Respond to patient call lights and make rounds.   - Assist with processing patient admissions, transfers and discharges.  - Assist patients and families with wayfinding and direct them to available resources.  - Assemble and maintain patient medical records and other documents related to patient care.  - Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.  Minimum qualifications for the ideal future caregiver include:   - High School Diploma or GED  - One year of experience in a customer service-related role   - Experience with typing, computer training or equivalent coursework  Preferred qualifications for the ideal future caregiver include:  - College degree   - Microsoft Office experience   Physical Requirements: - Requires full range of motion, manual and finger dexterity and eye-hand coordination. - Requires frequent data entry, standing and walking for extensive periods of time. - Requires normal or corrected speech, hearing and vision. - Requires some exposure to communicable disease or body fluids. Personal Protective Equipment: - Follows standard precautions using personal protective equipment as required.                         The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  Please review the Equal Employment Opportunity poster.  Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities