Radiography Department Assistant

The Radiology Department Assistant works as part of a team and under the overall guidance of the Radiology Manager to ensure the highest standard of service to patients, consultants and visitors.

Job Responsibilities

• On a day to day basis support Radiographers and Radiologists in the course of their work, liaising with patients and secretarial staff to ensure smooth, efficient service to patients and customers
• Communicate effectively and empathetically with patients and their relatives or carers throughout their journey
• Greet patients in a welcoming friendly manner, book patient exams, confirm records of patient details are accurate and up to date, ensuring amendments are made on electronic systems where necessary in real time.
• Assist patients in preparation and during imaging procedures, helping them to change, preparing rooms, organising patient list
• Inform patient, giving accurate exam instructions and seeking answers to any concerns.
• Prepare next day work lists and set up procedure trolleys
• Assist with ordering of stock, keeping adequate stock levels, and ensuring rooms are ready for use before every session
• Be responsible for entering pre-determined clinical data and such additional, professional observations as may be appropriate onto computer based systems such as the Radiology Information System (RIS)
• Be responsible for the correct care and use of equipment and resources, generally throughout the hospital, but with a particular emphasis on the specialist equipment used in Imaging Services.
• Provide direct patient care in specialty areas.
• Have a flexible approach to working hours, prepared to participate fully in shifts, extended working days and on–call working rotation and schedules as may be required
• Undertake relevant training and competency assessments, strictly adhering to agreed protocols and procedures
• Participate in on-going audit activities
• Adhere to appropriate Health & Safety guidelines and regulations
• Undertake basic patient observations, recognise a deteriorating patient, and manage immediately and appropriately
• Carry out other duties appropriate to role and grade
• Display excellent communication skills, act in a professional manner with sensitivity and discretion both in person and on the telephone often communicating with emotional patients or relatives using judgement and experience
• Train new Caregivers on systems and monitor quality of training in conjunction with senior Caregivers

Education

• General standard of education to GCSE (including English) essential

Certifications & Qualifications

• Qualified Assistant Practitioner desirable
• NVQ level 3 or equivalent desirable
• Diploma/Certificate in Healthcare Support Services desirable

Competencies (Complexity of Work):

• Requires dexterity to produce materials on a computer
• Manage time and resources and prioritise workload according to clinical needs.
• Build and sustain professional relationships and work as part of the imaging team
• Must be able to work in a stressful environment
• Excellent oral and written communication, organisational and time management skills
• Must be able to demonstrate competency in IT

Work Experience:

• Previous healthcare experience in Imaging Department
• RIS/PACS knowledge desirable

Physical Requirements:

• Requires physical manipulation of objects, fine tools/materials and people; narrow margins for error; accuracy and high degree of precision
• Requires frequent sitting, standing and walking

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

Language:

• Ability to speak and write in English at the equivalent to level of 7 of the International English Language Testing System or the Occupational English Test (OET) at level B

Pay Range

Salaries which may be shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.