At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist:

Location

Cleveland

Facility

Lutheran Hospital

Department

Admitting and Registration-Lutheran Hospital:

Job Code

B15028

Shift

Days

Schedule

8:30am-3:00pm

Job Summary

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to My Chart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this role works days from 8: 30 a.m. – 3:00 p.m.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate, triage, and resolve patient issues using the established HEART Model.

• Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.

• Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.

• Enter and maintain confidential and accurate patient information.

• Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.

• Recruit, enroll, and educate patients on My Chart and Appointment Pass.

• Generate staff provider reschedules and relay staff messaging.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

• OR an Associate’s degree **and **one year of experience

• OR a Bachelor’s degree

• Knowledge of PC window applications sufficient to input and retrieve data

• Experience in customer services and conflict resolution

• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities