At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist:

Location

Coral Springs

Facility

Coral Springs FHC Surgery Center:

Department

Orthopaedic Surgery-Weston Hospital:

Job Code

000667

Shift

Days

Schedule

8:30am-5:00pm

Job Summary

Job Details

The Coral Springs Family Health and Surgery Center provides patients with convenient access to the same world-class care provided at Cleveland Clinic's regional hospitals. This state-of-the-art facility specializes in primary care, outpatient surgery, imaging and more. As a caregiver on our team, you will experience endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist for our Orthopaedics department, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this role works days from 8: 30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors.

• Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models.

• Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery.

• Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience.

• Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking.

• Verify insurance, collect and enter billing and payment information accurately.

• Screen and schedule interpreter services as needed.

• Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules.

• Support billing functions while ensuring compliance with organizational quality and productivity standards.

• Enter and maintain accurate and confidential patient data, including insurance and demographic information.

• Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as My Chart and Appointment Pass.

• Support caregivers and providers in understanding and using front-end technologies to enhance workflow.

• Recruit, enroll, and educate patients on My Chart and Appointment Pass to increase utilization and improve the overall patient experience.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

• OR an Associate’s Degree and one year of experience

• OR a Bachelor’s Degree

• Knowledge of PC window applications sufficient to input and retrieve data

• Experience with providing customer service and conflict resolution

• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Computer keyboard skills

• Previous medical office experience

• Customer service experience in a medical setting

• Bilingual in Spanish

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.