At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Office Coordinator Clerical:

Location

Vero Beach

Facility

Vero Radiology Associates:

Department

Vero Corp-Indian River Hospital:

Job Code

000668

Shift

Day/Evening/Night/Weekend

Schedule

6:30am-10:00pm

Job Summary

Job Details

Join the Cleveland Clinic team at Vero Radiology, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

At Cleveland Clinic, everyone is a caregiver, whether they serve on our healthcare staff or in one of our numerous supportive departments. As an Office Coordinator Clerical, caregiving starts in the office, where you assist with scheduling, triaging calls and obtaining physician referrals to enhance customer service and support. This role is essential to the overall functioning of both the Radiology department and Cleveland Clinic, making you an invaluable and greatly appreciated member of our family.

A caregiver in this position works 8-8.5-hour shifts, 5 days per week, between 6: 30AM – 10:00PM, including some weekends. Start and end times will rotate.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and perform other administrative duties.

• Support clinic operations by direct involvement with the physician(s) and nurse(s).

• Facilitate the access of patients to CCF through direct patient appointment scheduling or serving as a liaison between patient and/or other medical departments.

• Take and relay phone messages for the respective area in a clear and concise manner.

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.

• Ensure all patients are rescheduled relating to physician out days in a timely manner.

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total e Med) as needed.

• Verify and update patient demographics and insurance information.

• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.

• Obtain proper information such as PCP, referring physician and CPT/DX codes before entering request into referral module.

• Input reasons for all visits on all appointments.

• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Two years of clerical, customer service or other relevant experience

• Knowledge of medical terminology

• Basic math skills, such as addition, subtraction, multiplication, division and percentages

• Strong computer skills and working knowledge of Microsoft applications

• Typing competency with the ability to format, spell, punctuate, edit and proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

• Hospital registration experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to travel throughout the hospital system

• Ability to communicate and exchange accurate information

• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities