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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Program Manager II:

Location

Cleveland

Facility

Cleveland Clinic Main Campus:

Department

Cole Eye Admin-Integrated Surgical Institute:

Job Code

T24505

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Cole Eye Institute at Main Campus where innovation in ophthalmic care meets teamwork , technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Program Manager II plays a key operational leadership role within the Cole Eye Institute, supporting ophthalmic subspecialties and driving strategic initiatives across multiple sites of service. This caregiver establishes and maintains efficient operational systems, partners with physician and administrative leaders, and ensures alignment with enterprise goals related to revenue enhancement, workflow standardization, access optimization, and business development.

This role also leads cross-functional projects driving key operational improvements, supporting strategic growth initiatives, and delivering measurable outcomes through data collaboration and continuous improvement.

A caregiver in this position works days from 8: 00am to 5:00pm.

A caregiver who excels in this role will:

• Develop, implement, manage, and maintain operational systems and activities.
• Drive subspecialty business growth, revenue enhancement, and service expansion.
• Lead strategic projects such as workflow standardization, OR management/Palantir validation, revenue cycle improvement, and premium IOL/refractive program growth.
• Serve as a liaison with all levels of the organization and outside community.
• Manage multiple priorities and projects with competing deadlines.
• Allocate time to meet completion requirements.
• Serve as a coach and mentor for other positions in the department.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Business Administration, Healthcare Administration or a related field and three years of experience in project management, data analysis and systems training OR Associate’s Degree and five years of experience OR Master’s Degree and two years of experience

Preferred qualifications for the ideal future caregiver include:

• Data analysis experience in a healthcare setting

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to travel throughout the hospital system

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities