Have direct day to day interaction with customers Work with internal partners to obtain answers/solutions to client inquiries Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities 1-3 years relevant experience Consistently demonstrate clear and concise written and verbal communication in English and Arabic Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results Demonstrated ability to present concepts and influence / lead change Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics Self-motivated with high competency to follow through when facing obstacles Demonstrated initiative and creativity in problem solving Ability to organize own work and manage time Ability to work independently within a team environment Excellent technical skills (Excel, Word) Flexible and adaptable approach to a constantly changing work environment. Bachelor's degree /University degree (Minimum Second Upper Classification or Equivalent) Competency in Arabic (Written and Spoken) Then apply to discover the true extent of your capabilities. LI-KS1 ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards Conduct necessary analysis to address client needs Communicate resolutions to clients