Who we are

With Citi’s Analytics & Information Management (AIM) group, you will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and make a difference in one of the world’s leading Financial Services Organizations. The purpose of the group is to use Citi’s data assets to analyze information and create actionable intelligence for our business leaders. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space.

What the role is

The role of Assistant Vice President will be part of AIM team supporting Strategic Information/MIS solutions to Operations.

The MIS team supports generating seamless insights on Operations key metrics in all banking process ranging from Collections, Customer service, Core operations to ATM ops. This helps Operations and Key stakeholders to run the bank efficiently and enable data driven decisions. These insights also ensure operations to meet cost within budget and propel better customer experience.

In this role, you would work along a highly talented team of analyst to build reporting and monitoring solutions to track key business metrics and support Operations MIS activities.

• Design and development - MIS and Business reporting (BAU and Adhoc), responsibilities across the business channels and management.
• Ability to understand the business, develop data-driven solutions to address business problems and independently manage end-to-end project communication with business partners.
• Build Solution Design and develop the solution by using appropriate tool/technology including SQL, SAS, MS Excel, Tabelau and other BI Tools.
• Provide actionable insights to key stakeholders leveraging story telling and navigation feature of visualizations tools
• Work with Technology & Operations teams to design & implement changes to suite of information systems & tools.
• Work closely with partners across business units to understand project requirements, timely delivery, and stakeholder management.

You would be an SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to others when needed.

Who you are

Data Driven. A proven track record of enabling decision making and problem solving with data. Conceptual thinking skills must be complemented by a strong quantitative orientation and data driven approach.

Excellent Problem Solver. You are a critical thinker, able to ask right questions, make sense of a situation and come up with intelligent solutions.

Strong Team Player. You build a trusted relationships with your team members. You are ready to offer unconditional assistance, will listen, share knowledge, and are always ready to provide support as needed.

Strong Communicator. You can communicate verbally and through written communication with clarity and can structure and present your work to your partners & leadership.

Clear Results Orientation. You display a keen focus on achieving both short and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls.

Innovative. You are always challenging yourself and your team to find better and faster ways of doing things.

What you do

Data Exploration. Understand existing data & reporting by dwelling into multiple platforms scattered across the organization. You do what it takes to gather information by connecting with people across business teams and technology.

Process & Controls Orientation. You develop strong processes, and indestructible controls to address risk and seek to propagate that culture to become the core value of your team.

Dashboarding and Visualization. You develop and guide teams on insightful, visually compelling and engaging dashboards that supports decision making and drive adoption.

Flawless Execution. You manage and sequence delivery of reporting and data needs by actively managing requests against available bandwidth and identify opportunities for improved productivity.

Be an Enabler. You support your team and help them accomplish their goals with empathy. You act as a facilitator and remove blockers and create a positive atmosphere for then to be innovative and productive at work.

Qualifications

• Must have 8+ years of work experience largely in the BI / Reporting space
• Experience on handling transition of MIS / reports.
• Must have expertise working with SQL and ( Python / SAS )
• Must have expertise working with Tableau and other visualization / reporting too .
• Customer Complaints Analysis & Reporting
• Familiarity with data governance and data management principles.
• Good to have working experience on MS Office Package (Excel, Outlook, PowerPoint, etc. with VBA)
• Prior experience in an Operations domain is a plus.
• Knowledge of Python/Pyspark is an added plus
• Understanding of AI concepts and hands-on experience is preferable.

------------------------------------------------------

Job Family Group:

Decision Management

------------------------------------------------------

Job Family:

Data/Information Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.