The Ops Sup Analyst 1 is a position responsible for providing operations support services, including but not limited to; reconciliation of GL's, completion of journals basis investigation completed, completing documentation related to the investigations. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities: • Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi’s clients • Recommending new work procedures to help streamline operations • Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries • Analyze operations information and make evaluative judgements to solve problems Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures • • Support expansive and diverse array of products and services • Assist with ongoing Lean and process improvement projects • Resolve complex problems based on best practice/precedence, escalating as needed • Serve as a backup for manager, as needed, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards • Complete unit level deliverables assigned for the role Qualifications: • Previous relevant experience preferred • Proficient in Microsoft Office • Ability to work unsupervised and apply problem solve capabilities • Ability to work occasional weekends to support COB testing • Demonstrated analytical skills and mathematical knowledge • Consistently demonstrates clear and concise written and verbal communication skills Education: • Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required ------------------------------------------------------ **Job Family Group: ** Operations - Core------------------------------------------------------ **Job Family:** Operations Support------------------------------------------------------ **Time Type:** Full time------------------------------------------------------ **Most Relevant Skills ** Please see the requirements listed above.------------------------------------------------------ **Other Relevant Skills ** For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* * * *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm).* *View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.*