Additional details for this role:

CSIS North America Head of Security: Retail Branch Security Operations. This strategic Director-level position is responsible for leading, managing, and overseeing physical security and safety services for Citi's retail branches and ATMs across North America.

Key Responsibilities Include:

• Strategic Leadership & Management: Leading the retail branch security operations function, managing the entire security cycle from planning to operational oversight, and overseeing a dedicated team.
• Compliance & Regulatory Adherence: Ensuring strict compliance with the Bank Protection Act (BPA), 12 CFR Part 21, and the ATM Safety Act, and developing/enforcing retail-specific security policies.
• Risk Management & Assessment: Reviewing and approving risk assessments for retail locations and proactively assessing security situations to develop mitigation strategies.
• Incident Response & Crisis Management: Leading responses to security incidents, including workplace violence threats, managing emergencies, and developing robust incident response plans.
• Stakeholder Engagement & Partnership: Building relationships with internal stakeholders, law enforcement, regulatory bodies, and industry peers to ensure an integrated security posture.
• Operational Oversight & Technology: Managing security systems, budgets, and vendor relationships for retail security services.

Required Qualifications and Experience:

• A Bachelor's or Master's degree in Security Management, Criminal Justice, Risk Management, or equivalent experience is preferred, with professional security certifications (e.g., CPP, PSP) being an advantage.
• Ideally, 15+ years of progressive security management experience, with at least 5 years in a strategic leadership role within retail banking, regulatory, or law enforcement environments.
• Deep expertise in BPA, 12 CFR Part 21, and ATM Safety Act compliance, physical security installations, crisis management, incident response, and workplace violence prevention.
• Strong leadership, analytical, problem-solving, communication, and interpersonal skills are essential.