Enterprise Workforce Management is responsible of leading Citi’s transformation efforts around staffing and skill adequacy and organization design. It is an exciting time to join the team as we are driving transformation and rolling out set of capabilities, processes, and tools to analyze, forecast, organize, and plan for the future of the workforce. We are a global team with highly motivated colleagues who are focused on ensuring Citi has the right number of people, with the right skills, at the right place, time and cost. The Workforce Management Senior Analyst contributes to embedding the demand, capacity and resource planning management processes and championing change efforts across key stakeholders in HR, Finance, and the business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required as well as ability to handle ambiguity and navigate a fast paced environment.

Responsibilities:

• Contributes to the implementation and measurement of key strategies and processes relating to staffing, resourcing, and skills priorities.  Leverages headcount and finance analytics to share insights and drive success for programs.
• Foundational understanding of the business and HR needs and priorities to inform the execution of workforce management/human capital strategy globally
• Contributes new ideas towards conceptual frameworks to help solve problems, as well as hands-on delivery of frameworks. Continuously gathers insights and recommendations from work.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Ability to drill-down, discern and analyze data to provide insights for the business
• Collaborates with senior executives, HRAs, Talent Acquisition, Finance, COO, among other key stakeholders to identify global solutions for workforce management initiatives.
• Participates in ongoing communication across the global business to engage all global employees in initiatives, processes and updates

Qualifications:

• 5-8 years of experience in Human Resources or Financial Planning
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel and PowerPoint
• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree