This role is an intermediate-level position responsible for providing dedicated production support for critical business processes. The primary objective is to enhance operational efficiency, reduce manual intervention, and ensure the stability and reliability of our production systems. This individual will be a key player in the implementation of Industries Best practices within the Level 3 support of the ISG.

Key Responsibilities:

• Production Support: Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability.
• Cloud migration: To be part of the Cloud migration journey and support the business from Day1 on migration to cloud.
• CI/CD and Version Control: Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications.
• Data Visualization: Create and maintain dashboards and reports using Citi tools to monitor system performance and provide insights to stakeholders.
• MIS Development: Design, develop, and maintain MIS reports and dashboards using SAS and/or Python to track key performance indicators and provide insights into Engineering, Framework and Platform teams within ISG.
• Process Improvement: Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce processing time and reduce Turnaround for batches...
• Stakeholder Management: Collaborate with L1-L2 Support team, Framework, Platform and Engineering teams and target reduction in Incidents and Problems.

Qualifications:

• Experience: 14+ years of relevant experience in production support role.
• Technical Skills:Automation Tools: Proficiency in Autosys, VBA, and experience with low-code platforms like Appian.
• Experience in Hadoop (Cloudera)/Big data technologies and Snowflake
• Cloud Migration: Hands on experience in Dockers and Kubernetes with strong understanding of business is preferred.
• CI/CD and DevOps: Hands-on experience with LSE, Bitbucket/Git, RLM, and Jenkins.
• Data Visualization: Experience with Tableau for creating dashboards and reports.
• Programming: Expertise in SAS or Python for data analysis, MIS, and visualization.
• Database: Proficiency in SQL for data extraction and manipulation.
• Scripting: Strong scripting skills (e.g., Python, Shell) are a plus.
• Soft Skills:Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in a production environment.
• Communication: Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Proactiveness: A proactive and results-oriented mindset, with a strong sense of ownership and the ability to drive tasks to completion.
• Organizational Skills: Proven ability to manage multiple tasks and projects in a fast-paced environment.

Education:

• Bachelor’s degree in Engineering/Computer Science is preferred.

Job Family Group:

Technology

Job Family:

Applications Development

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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