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Client Service Senior Officer

Citigroup

Client Service Senior Officer

Citigroup

warsaw

·

On-site

·

Full-time

·

2w ago

Compensation

PLN 140,350 - PLN 221,850

Benefits & Perks

401(k)

Healthcare

Parental Leave

Gym

Mental Health

401k

Healthcare

Parental Leave

Gym

Mental Health

Required Skills

Customer service

Problem-solving

Data analysis

Communication

Compliance knowledge

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Responsibilities:

  • Process all client related transactions in a professional and timely manner related to internal/external payment requests, Trade execution and all other types of transactions across banks internal systems
  • Understand how to execute transactions across the broad array of Citi products. Drive a service of excellence approach
  • Adhere to all regulatory, internal Compliance and AML policy requirements
  • Flag potential illegal or improper transactions and comply with all regulatory policies and control procedures
  • Work closely with Associate Bankers, Client Service Officers and Client Account Officers in initiating and booking center locations
  • Respond promptly to all requests from initiating and booking centers promptly and effectively to resolve related problems

Qualifications:

  • 2-5 years relevant experience (middle office, transitions, payments, banking etc.)
  • Multitasking with strong organizational and time management skills
  • Ability to problem solve and analyze data with demonstrated attention to detail
  • Strong verbal and written communication skills
  • Fluency in spoken and written English, other languages are an advantage
  • Knowledge of investments, banking, and credit products
  • University degree or equivalent experience would be preferable

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

  • Employee Assistance Program financed by Employer

  • Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

  • Additional day off for volunteering

  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

  • Opportunity to receive an annual discretionary incentive award

  • Special offers and discounts for employees

  • Click here to review the Remuneration Regulations extract.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities

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Job Family Group:

Private Client Coverage:

Job Family:

Client Services

Time Type:

Full time

Primary Location Full Time Salary Range:

140 350,00 zł - 221 850,00 zł

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

*If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review *Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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About Citigroup

Citigroup

Citigroup

Public

Citigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.

10,001+

Employees

New York City

Headquarters

Reviews

3.3

4 reviews

Work Life Balance

3.0

Compensation

3.2

Culture

2.8

Career

2.5

Management

2.7

35%

Recommend to a Friend

Pros

Compensation increases for investment banking roles

Legitimate investment banking employer

Internship opportunities available

Cons

Unclear career progression paths

Limited meaningful experience in internships

Compensation raises lower than competitors

Salary Ranges

28 data points

Senior/L5

Senior/L5 · Corporate Salesperson

1 reports

$345,000

total / year

Base

$300,000

Stock

-

Bonus

-

$345,000

$345,000

Interview Experience

5 interviews

Difficulty

2.8

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 40%

Negative 60%

Interview Process

1

Application Review

2

Recruiter Screen

3

Programming Assessment

4

Hiring Manager Interview

5

Panel/Superday Interviews

6

Final Decision

Common Questions

Technical Knowledge

Case Study

Behavioral/STAR

Past Experience

Culture Fit