Are you looking for a career move that will place you in a global financial organization? Then bring your skills to Citi.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Client Onboarding Senior Analyst is a seasoned professional role which applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflows for the area or function. The position requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources along with strong communication and diplomacy skills. The role has a significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in the area of specialization.

Responsibilities:

• Responsible for customer interaction, documentation issuance, review and system setups
• Focus on timely and accurate delivery of all product implementation function, as well as delivering excellent customer service and resolution of customer issues
• Perform day to day management of the product implementation, including daily management of in-process, pended, and service related activities, ensuring product implementation requirements are clearly defined to support all scenarios, to include delivery of very high quality service to customers and internal partners
• Accountable for various types of project management in the account services space, and manage cross-functional relationships with all teams
• Determine new work procedures, analyze complex and variable issues with significant departmental impact
• Understand client requirements and ensure adequate support to new customer requirements and initiatives
• Monitor customer satisfaction and service level and drive process changes; provide innovative solutions to clients, ensure a strong and robust processing environment with effective controls
• Cultivate excellent rapport with internal stakeholders, including peers and seniors, providing timely inputs to the team and ensuring prompt resolution of all issues; any business risks or matters requiring attention should be escalated to the seniors' forum for appropriate action and advice

Qualifications:

• 3-5 years of experience in implementation and/or project management and related Cash products; additionally, documentation review or customer service experience will be an asset
• Bachelor’s/University degree or equivalent experience
• Good interpersonal and communication skills, high level of diligence, motivation and organizational skills
• Demonstrated project management skill including financial cost management skill
• Advanced execution skills in a prioritization mode combined with capability to achieve business objectives without compromising on controls and risk parameters established
• Able to partner with businesses and other support functions at senior levels in setting strategy and priorities, to strive under pressure and convert risk into opportunity
• Proficient knowledge of English (written and spoken); additionally proficient knowledge of Ukrainian or Russian is a strong plus (written and spoken)
• Readiness to work during public holidays on a rotational basis

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding:

Time Type:

Full time

Primary Location Full Time Salary Range:

10 627 270,00 Ft - 17 818 330,00 Ft

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.