Job Description

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing technical solutions and infrastructure across the firm.

T&BE is responsible for the technology and infrastructure colleagues use, defending the firm from cyber-attacks, and processing every loan, transaction, trade, and customer request that comes into the firm. Our teams re-engineer the client and partner experience to deliver excellence through secure, reliable and controlled services, focused on making Citi a simpler bank that is easier to work and do business with.  Another critical component of T&BE is the Enterprise Data Office which is responsible for overseeing Citi’s Data strategy and implementation. This includes driving consistent standards and capabilities for enterprise data management.

Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across T&BE organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions.

The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. This is a senior role reporting to the Data Quality Assurance Director.

Key Responsibilities:

• Manage, deliver, and supervise assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with QA procedure. Review and ensure quality and concise QA workpapers and traceability matrix documentation. Ensure QA workflow tool is updated with accurate and complete information.
• Design and lead QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions (controls / one-time remediations) implemented to address high severity issues/Transformation regulatory comments at a global or regional level.
• Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation. 
• When new issues are identified, support issue owner in defining the corrective action plans to ensure they collectively suffice to address the issue intent and underlying root cause.
• Monitor progress of the remediation of issues within QA scope and support issue owner during issue validation period towards successful closure of the issue.  
• Support Data QA Director (QAD) in fostering a strong partnership across T&BE, Data, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability and ownership to deliver on remediation activities.
• Support QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting. Escalate early any concerns/observations to Data QAD and senior management in a timely manner and proactively assist senior stakeholders to identify solutions.
• Contribute to continued improvement in QA strategy, procedure, and coverage through the delivery of QA products. Support and lead improvement initiatives to improve the quality and efficiency of the function.
• Support Data QAD to effectively plan and manage allocated resources and budgeted hours for the portfolio. Act as a mentor/coach to respective team members and provide training to QA team members as required.
• Draft weekly status reporting in QA workflow tool and QA Clearance/Non-objection memo for Data QAD to review and approve in a timely manner.
• Assist Data QAD on day-to-day basis with ad-hoc projects, and review of QA internal and external deliverables.
• This is a global role involving interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications: 

• Strong experience in risk and control/ audit supervision, quality assurance / control and monitoring processes.
• In-depth subject matter expertise of technology process and risks.
• Experience in Enterprise Resilience and Operational Resilience is preferred.
• Ability to demonstrate critical thinking and lean towards solutioning.
• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.
• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.
• Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.
• Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting and provide clear, timely and concise status updates to senior management.
• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.

Education: 

Bachelor's/University degree, Master's degree preferred