The User Experience (UX) Lead Analyst you will partner with our Lead UX designer on a strategic enterprise application design, this role will help shape the UX design for our Process Owners in our COO group . You will collaborate closely with Product and Technology teams to research, analyse, and design innovative digital products, ensuring a best-in-class, intuitive, and accessible user experience for our clients.

This role is hands on and non-management, encompassing the entire design lifecycle, from initial discovery and research to the delivery of interactive prototypes and high-fidelity designs.

Our COO UX Design Team is dedicated to creating solutions that are streamlined, consistent, aesthetically pleasing, and highly usable, anticipating and meeting our Enterprise clients' needs effectively.

Key Responsibilities:

• UX Strategy & Research: Lead requirements gathering sessions with users, clients, product sponsors, and technology partners.
• Conduct comprehensive UX research, including defining Information Architecture (IA), user journeys, and developing personas
• Identify and integrate key metrics to inform design decisions, guiding technology partners in their implementation.
• Facilitate collaborative brainstorming and co-creation sessions with stakeholders, product managers, and development teams.
• Conduct user testing to validate and refine design concepts.
• Design & Prototyping: Develop wireframes, interactive prototypes, and high-fidelity designs using Figma.
• Actively contribute to and utilize the approved organizational design system, maintaining consistency and efficiency.
• Contribute to the evolution of design standards and best practices within the team.
• Implementation & Quality Assurance: Ensure seamless design handover to development teams, providing comprehensive documentation and assets aligned to our design ways of working.
• Offer ongoing support to development, conducting regular UX review checkpoints to guarantee quality and design adherence.
• Guarantee all designs meet ADA/WCAG accessibility standards.
• Team Leadership & Mentorship: Provide guidance, training, and support to junior UX team members in the wider COO UX team.
• Foster a culture of quality by constructively challenging substandard work and offering coaching.
• Identify and facilitate resolution of design and technical conflicts among team members and stakeholders.
• Advocacy & Professional Growth: Stay abreast of the latest UX trends, innovations, and tools.
• Actively participate in and contribute to the wider UX community of practice.
• Champion the value and impact of user experience across the organization.
• Risk Management: Manage you own project timelines, identify potential risks, and escalate as necessary to ensure timely delivery.
• Assess and mitigate risks in business decisions, demonstrating sound ethical judgment and adhering to policies and regulations to safeguard Citigroup, its clients, and assets.

Qualifications:

• **Experience:**8-10 years of progressive experience in User Experience Design.
• Proven experience in working on complex, enterprise-scale projects.
• Demonstrated experience in utilizing and contributing to design systems.
• Familiarity with HTML/CSS development is a plus.
• Skills: Exceptional attention to detail and strong analytical capabilities.
• Outstanding communication and presentation skills, with the ability to articulate design rationale effectively.
• Expert proficiency in professional design and prototyping tools (e.g., Sketch, Figma, Adobe XD, Axure, In Vision).
• Knowledge & Attributes: A keen interest in, or prior knowledge of, the banking or financial services industry.
• Active participation in external UX groups or professional communities is desirable.

What we’ll provide you

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Visit our Global Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Job Family Group:

Technology

Job Family:

Digital Design Engineering:

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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