The Fraud Risk Senior Analyst will support efforts to manage U.S. Consumer Cards (USCC) fraud policies. They will also work closely with operations, technology, and analytics to minimize fraud losses while managing customer impacts.

Responsibilities:

• Assist with authentication and fraud strategies and projects across USCC
• Closely partner with USCC Fraud Risk Officers on identifying emerging risks and threats and specify potential areas for operational and analytic improvements
• Prepare presentations for senior leaders across the USCC organization
• Help drive improvements through enhancements to documentation, controls, and reporting
• Maintain awareness of industry trends so this can be effectively communicated to Business partners
• Understand the latest fraud performance trends and communicate to key stakeholders
• Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans
• Persuade and influence others through strong communication and diplomacy skills
• Work with the business to understand and assess new projects for fraud risk
• Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address issues
• Understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems do not disrupt or harm fraud or ID theft fraud processes, and ensure controls are in place to mitigate such risks
• Monitor fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost
• Provide actionable insights to stakeholders by leveraging data analytics
• Perform periodic review and development of MIS reports, dashboards, and communication of fraud results internally

Qualifications:

• Ability to make decisions in a timely manner, balancing a need for action with a need for analysis Ability to identify issues and outline scope. Probe beyond symptoms to determine the underlying causes of problems
• Ability to understand businesses processes, risks and can identify control issues
• Strong proficiency in Excel
• Ability to work independently and influence others
• Strong project management ability
• Strong verbal and written communication skills
• Strong presentation skills including proficiency in PowerPoint and other communication tools
• Excellent problem solving, conflict resolution, and change management skills

Education:

• Bachelor’s/University degree or equivalent experience preferred

Job Family Group:

Risk Management

Job Family:

Operational Risk

Time Type:

Full time

Primary Location:

Johnson City Tennessee United States:

Primary Location Full Time Salary Range:

$74,160.00 - $111,240.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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