Manage customer interactions, including documentation issuance, review, and system setups. Oversee timely and accurate daily account opening and maintenance processes. Ensure consistent delivery of high-quality service, meeting customer expectations and SLAs. Drive process improvements, analyze complex issues, and formulate recommendations with departmental impact. Manage project initiatives within account services and foster cross-functional collaboration. Ensure strict compliance with internal processes, regulations, and policies. Cultivate strong client relationships, understanding and implementing client requirements. Proactively assess risks, uphold ethical conduct, and manage control issues with transparency. Bachelor's/University degree or equivalent experience; 2 years in Documentation Review, Account Maintenance, KYC, AML and Cash Products preferred. Exceptional interpersonal, written, and verbal communication skills. Proactive team player with the ability to work both independently and collaboratively. Highly motivated, persistent, and capable of thriving in high-volume, time-sensitive, and high-risk environments. Strong prioritization skills, learning agility, and meticulous attention to detail. Proficiency in Microsoft Office Applications. Demonstrated ability to handle urgent cases and manage client and internal team expectations effectively. Proficient knowledge of English and French, both written and spoken. Arabic language knowledge will be an asset. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------