The Project Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Responsible for the day to day management of executing to milestones and budget on one or more projects.
• Assess creation of project plan, charter, stakeholder management plan, acceptance plan, and central project issue log.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives and confirm project plans meet business needs as described in the project initiation documents.
• Ensure all stakeholders are identified and included in scope definition activities and understand project schedule and key milestones..
• Escalate project risks to the Project Director, or Project Sponsor, when appropriate.
• Ensure vendor performance is monitored and actions taken if performance warrants.
• Provides sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly affects the business by influencing strategic functional decisions through advice, counsel or provided services.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years relevant experience
• Prior industry experience.
• Fully knowledgeable on the day-to-day activities of a product or process; Basic understanding of the firm's different businesses and the related economics ; Individual is expected to be subject area expert in one (or more) specific skill sets
• Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives
• Comprehensive understanding of Fraud Prevention desired.
• Experience working in the implementation and enhancement of Decision Engine and/or Case Management solutions, such as Actimize IFMx/Act One.

Education:

• Bachelor’s/University degree, Master’s degree preferred
• Project Management Professional (PMP) certification desired

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

• Operations
• Core

Job Family:

Operations Project Management:

Time Type:

Full time

Primary Location:

Jacksonville Florida United States:

Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Apr 27, 2026

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