Manage one or more teams in servicing and/or sales as well as complex and variable issues with significant impact over department(s) Evaluates team's performance, make recommendations for pay increases, hiring, terminations and other personnel actions and maintain appropriate staffing requirements to meet operational needs, manage team to meet goals within the budget Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations and evaluate cost/benefits, make recommendations, develop and oversee implementation plans Demonstrate a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge Provides evaluative judgment based on analysis of information in complicated and unique situations, identify and analyze escalated problems and provide guidance to team members for resolution Negotiate solutions and acts as a liaison with internal and external customers, as necessary Responsible for delivery of end results, shared responsibility for budget management and accountable for resource planning Ensure essential procedures are followed, contribute to defining standards Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and customer service meets or exceeds client expectations 6-10 years of relevant experience Experience interacting with large corporate and government clients Senior management experience Consistently demonstrate clear and concise written and verbal communication Bachelor's degree/University degree or equivalent experience Master's degree preferred ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------