Manage all contractual and commercial aspects of the relationship with the client and internal stakeholders Assist with resolution of escalated operational and service issues in path to green Assist with Operational site due diligence visits, audit schedule, operational workshops and their agenda and follow-ups for the team and stakeholders Utilize Client and Process knowledge to champion innovation and challenge manual / bespoke / inefficient processes to drive the SSO strategy of scalability with a view to ultimately reducing operational risk and increasing the efficiency of the Clients Operations processes Assist with the oversight of significant client initiatives from an operational perspective and client changes for non-contractual change clients Champion client coordination, feedback and timelines in rollout of operational changes, new functionality, regulatory changes or any other changes impacting assigned clients and own operational service plans capturing solutions to significant issues and proactive initiatives and jointly discuss with clients on a periodic basis Support Sales/CEs in pre-RFP information requests and client due diligence sessions Support client service review meetings ensuring quality MI are presented. Support regular calls with assigned clients to review operational issues log and MIS Ensure accurate and timely KPIs/SLA metrics are delivered Ensure timely resolution of credit related transactional issues Ensure clients are fully operational and satisfied post go-live Degree preferred, preferably in a business discipline. Relevant experience in a global financial institution on client facing role with broad end to end understanding of the Securities Services products to including Fund Accounting, Transfer Agency, Middle Office, Global Custody and Direct Custody. Must demonstrate strong communication skills. Enthusiastic with strong presentation and interpersonal skills. Thorough knowledge and familiarity with Microsoft Word, Excel, PowerPoint and Outlook required. Strong analytical and problem solving skills. Continuous improvement mindset and experience. Strong team player with excellent attention to detail. Good understanding of current and upcoming industry regulations. Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Institutional Sales ------------------------------------------------------ Job Family: Account Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------