The Learning Design and Development Analyst (Instructional Designer) designs and develops effective and engaging training in partnership with project teams, Learning Advisors, and Subject Matter Experts. The Learning Design and Development Analyst has a growth mindset, is adaptable and curious, and applies adult learning theories and Instructional Design methodology to create interactive training solutions using a variety of learning modalities, (mobile learning, web-based training, social learning, adaptive learning, self-directed learning, virtual and in-class facilitation, job aids and other training materials).

Responsibilities:

• Designs and develops training programs and learning materials using a variety of learning methodologies designed for classroom and web-based delivery mediums; integrating adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
• Identifies and develops appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
• Creates, deploys, and maintains e Learning solutions using tools such as domin Know, Area 9, Sym Train, and Adobe Creative Suite. Solutions include WBTs, systems and business simulations, scenario and game-based learning, audio, video, and additional media, as needed.
• Contributes to the program design process by conducting needs assessments; task analysis; research of knowledge tasks; working with subject matter experts to validate content; and the creation of supporting design documents including story boards and mock-ups. Development includes constructing end-user classroom materials, facilitator guides, assessments, and writing supporting documentation.
• Implements and reports on defined measurement strategies for client solutions to include the overall assessment approach.
• Reviews and tests learning products for quality and adherence to technical standards.
• Researches current industry best practices in learning as well as e Learning and applies in instructional solutions.

Qualifications:

This position requires a bachelor’s degree, or comparable experience in e Learning, Instructional Design, or a related field and/or e Learning Technical Certifications from certified institutions and experience. Other qualifications include:

• 2-5 years of Instructional Design/e Learning/multi-media experience.
• Familiarity with the following content authoring tools desired: domin Know, Brainshark, Area9, Symtrain. Adobe, Articulate Studio, Camtasia, Snag It, and Adobe Creative Cloud applications such as Photoshop, Illustrator, Dreamweaver, Premier Pro, After Effects, and Audition.
• Knowledge of LMS systems, and creating compliant content that functions within an LMS
• Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, custom animations/interactions, custom graphics, etc.
• Instructional design – knowledge of adult learning principles, assessment, needs analysis, job task analysis.
• Experience providing instructional design across modalities (i.e. face-to-face, hybrid and online courses).
• Visual design – Foundational knowledge and experience in how to craft the visual experience that works best with course content.
• Experience design – Foundational knowledge and experience in creating user interfaces that facilitates the best learning experience.
• Adult Education in a financial services and/or corporate setting a plus.

Leadership Skills:

• Ability to establish and/or build trust with teams and colleagues.
• Effective written and oral communication skills.
• Ability to collaborate effectively with peers and business partners.
• Ability to network and partner with colleagues and business partners.
• Demonstrate adaptability; work well in ambiguous situations.
• Models personal development.
• Ability to work in a matrix organization.
• Work well in a team environment.
• Possess effective listening skills.
• Possess effective, solution-oriented problem-solving skills.
• Ability to stay customer-focused.
• Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes.

Note that the Learning Design & Development Analyst may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:

• Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.
• Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners.
• Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success.

Job Family Group:

Human Resources

Job Family:

Talent, Development, Learning & Engagement

Time Type:

Full time

Primary Location Full Time Salary Range:

$77,400.00 - $108,000.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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