The SVP, Risk and Control Self-Assessment (RCSA) Group Manager is a strategic professional in the US Consumer Cards (USCC) Marketing Risk & Control organization. The MCA team enables effective and efficient execution of the Manager Control Assessment (MCA) across Citi by driving common execution, maximizing the value of technology, and driving quality of MCA data through continuous improvement feedback loop.

The RCSA Group Manager is responsible for leading a team of business control professionals to design and implement a comprehensive and robust RCSA, and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner. This includes driving Quality Control within MCA, encompassing the development of the approach, training, oversight of work execution, and reporting of outcomes to senior management. This role also leads continuous improvements to the MCA methodology, including its Standards and Procedures, and support interactions with second and third-line functions regarding their reviews of MCA.

Responsibilities

• Manage the execution of control activities in support of Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Take ownership to identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Drive the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment.
• Consistently monitor key performance indicators (KPIs) and evaluate effectiveness of the risk and controls.
• Propose enhancements or improvements as necessary to the MCA.
• Implement robust tracking and reporting for MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes, highlighting risk and escalating concerns in a timely manner.
• Champion MCA best practices transformation, and execution consistency across business/functions.
• Provide leadership to drive optimization and efficiencies in projects.
• Assist management in guiding and influencing decisions that conform to business objectives.
• Provides leadership and direction through a large team of professionals and/or junior managers.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications

• 10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Track record leading Control related projects and programs.
• Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to challenge and make recommendations for risk and controls remediation.
• Expert knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.

Education: Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Controls Governance & Oversight:

Job Family:

Managers Control Self-Assessment:

Time Type:

Full time

Primary Location:

Wilmington Delaware United States:

Primary Location Full Time Salary Range:

$144,480.00 - $216,720.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Analytical Thinking, Assessment, Business Insights, Communication, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Risk Management, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Feb 20, 2026
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