Job Description

We are seeking a highly accomplished Infrastructure Group Manager with strong focus on Block Storage. This position oversees large-scale Storage Area Network (SAN) as well as Software-Defined Block Storage  infrastructure worldwide, focusing on availability, performance, capacity, and security, coordinating teams, planning upgrades (Dell/EMC, IBM, NetApp), ensuring compliance, and aligning global storage strategy with business goals, often requiring deep tech skills in SAN/SDS-Block/Linux/X86 hardware, cloud, and data management, plus leadership in complex, international IT environments.

Join Citi's Cloud Technology Services (CTS) leadership team and be at the forefront of transforming Citi’s block storage estate by leveraging best of breed storage solutions.

Key Responsibilities

• Strategic Oversight: Develop and implement global storage strategies, roadmaps, and policies.

• Infrastructure Management: Manage large SAN environments, Software-Defined Storage (i.e. PowerFlex) including provisioning, zoning, upgrades, and performance tuning.

• Team Leadership: Build, mentor, and lead globally dispersed storage operations teams.

• Cross-Functional Collaboration: Work with network, server, security, and application teams to resolve issues and support business needs.

• Capacity & Performance: Proactively plan for capacity, monitor utilization, and resolve performance bottlenecks.

• Security & Compliance: Implement security patching, access controls, and ensure regulatory compliance.

• Vendor & Budget Management: Oversee third-party vendors (like logistics/support) and manage budgets. 

• This will involve management and leadership over the entire global block storage estate including both software-defined and legacy storage array technologies.

• Managing a 24x7 follow the sun operations and support model for delivering seamless storage services to our internal customers.

Essential Skills & Qualifications

• Technical Experience: 10+ years of progressive and distinguished experience as a senior storage/technical leader in a large (global) enterprise environment

• Technical Expertise: Deep knowledge of SAN/SDS Block Storage technologies (e.g., Dell, NetApp, Pure Storage, IBM

  • Operating Systems (Linux and Windows)

  • Fibre Channel (Cisco and Brocade)

  • IP Networking  (NVMe-of-Fabric and iSCSI)

  • X86 Hardware (Dell and/or HPE).

• Leadership: Proven ability to lead, set vision, and manage large-scale operations.

• Problem-Solving: Strong analytical and troubleshooting skills for complex, multi-zone issues.

• Strategic Planning: Ability to create scalable, sustainable operational models.

• Soft Skills: Excellent communication, cross-cultural management, and stakeholder management.

Education

• Bachelor’s degree/University degree in Computer Science, Engineering, or a related field required.