The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment
• Intermediate to advance English knowlegde.

Education:

• Bachelor's degree/University degree or equivalent experience

• Teamwork & Collaboration: Ability to work effectively with others, contribute to shared goals, and support team members.

• Communication: Clear and concise verbal and written communication, active listening, and ability to articulate ideas and concerns constructively.

• Problem-Solving: Capacity to identify and address issues within one's scope of work, seeking solutions and escalating when necessary.

• Adaptability & Flexibility: Willingness to adjust to changing priorities, learn new processes or tools, and respond positively to feedback.

• Initiative & Proactiveness: Taking ownership of tasks, seeking opportunities to contribute, and acting without constant supervision.

• Attention to Detail: Meticulousness in work to ensure accuracy, completeness, and high quality.

• Time Management & Organization: Ability to prioritize tasks, manage workload efficiently, and meet deadlines.

• Learning Agility: Eagerness and capacity to quickly acquire new knowledge, skills, and competencies.

• Dependability & Reliability: Being consistent in performance, following through on commitments, and being a trustworthy team member.

• Receptiveness to Feedback: Openness to receiving constructive criticism and using it for personal and professional growth.

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service:

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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