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Client Experience Associate, Assistant Vice President

Citigroup

Client Experience Associate, Assistant Vice President

Citigroup

NEW YORK, New York, United States of America

·

On-site

·

Full-time

·

1mo ago

The core responsibilities are heavily centered around client engagement and operational efficiency requiring strong ability to demonstrate the following competencies: Client Focus: Provides the highest level of customer service and teamwork, liaising with product and functional partners to ensure timely completion of requests while maintaining constant communication. Analytical Skills: Ensures all documentation is current, accurate, and complete, fulfilling requests promptly. Problem Solving: Serves as the primary contact and guide for clients navigating the Know Your Client (KYC) onboarding and account opening processes and evaluates moderately complex and variable issues with substantial potential impact, requiring the balancing of conflicting situations and analysis of multiple information sources. Influence & Leadership: Demonstrates subject matter and industry expertise, and an ability to break down information systematically and influences decisions through advice, counsel, and facilitation, directly affecting team performance. Risk Assessment: Ensures all documentation is current, accurate, and complete, fulfilling requests promptly. This involves adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues. Experience: 3-7 years of relevant experience, with a preference for prior experience in wealth management or other financial services roles. Certifications: Requires FINRA SIE, Series 7, and Series 66 (or Series 63 & 65), or must be obtained within 150 days. Skills: Ability to manage internal and external relationships, high degree of engagement and attention to detail, ability to manage multiple concurrent deadlines in a dynamic environment, excellent verbal and written communication skills. Bachelor's/University degree or equivalent experience. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Feb 02, 2026 ------------------------------------------------------

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About Citigroup

Citigroup

Citigroup

Public

Citigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.

10,001+

Employees

New York City

Headquarters

Reviews

3.3

4 reviews

Work Life Balance

3.0

Compensation

3.2

Culture

2.8

Career

2.5

Management

2.7

35%

Recommend to a Friend

Pros

Compensation increases for investment banking roles

Legitimate investment banking employer

Internship opportunities available

Cons

Unclear career progression paths

Limited meaningful experience in internships

Compensation raises lower than competitors

Salary Ranges

28 data points

Senior/L5

Senior/L5 · Cash & Trade Processing Senior Group Manager

2 reports

$224,732

total / year

Base

$195,245

Stock

-

Bonus

-

$218,500

$230,564

Interview Experience

5 interviews

Difficulty

2.8

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 40%

Negative 60%

Interview Process

1

Application Review

2

Recruiter Screen

3

Programming Assessment

4

Hiring Manager Interview

5

Panel/Superday Interviews

6

Final Decision

Common Questions

Technical Knowledge

Case Study

Behavioral/STAR

Past Experience

Culture Fit