The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Conduct client profile reviews for customer accounts
• Review all information and documentation ensuring compliance with local regulation and Citi standards
• Update KYC forms and client profiles according to policy requirements
• Follow up with clients to ensure information is received before due dates
• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in banking operations, preferably in the client account opening and pre-requirements process

Education:

• Bachelor's degree/University degree or equivalent experience

El Analista KYC debe contar con los siguientes skills para desempeñarse con éxito:

Licenciatura Económico Administrativo, Derecho o a fin.

• Experiencia en atención a clientes face to face
• Experiencia en KYC o AML, PLD 
• Experiencia necesaria en atención a clientes y en llamadas telefónicas (call center) (indispensable)
• Tolerancia a la frustración
• Resiliencia
• Adaptabilidad al cambio
• Excelente comunicación verbal y escrita
• Saber trabajar bajo presión
• Organizado
• Disposición para trabajar en equipo
• Cumplir con entregables en tiempo y forma
• Deseable conocimiento de lectura y análisis de actas constitutivas
• Resultado orientado a cumplimiento de metas
• Proactivo y autodidacta
• Deseable Inglés y Excel básico