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The SMBF Production Management organization provides business critical application management and support for our Services, Markets, Banking and Functions clients globally.

Join our Stability Governance team as a Lead Analyst, a pivotal role within the broader Optimization and Enablement function dedicated to strengthening our Production Management landscape. This position offers a unique opportunity to actively shape and drive critical stability and resiliency governance initiatives and frameworks. We are seeking a proactive individual with a foundational understanding of Production Support and Risk Management, eager to apply their expertise within the complex and highly regulated environment of the banking sector. Your contributions will be instrumental in ensuring the resilience and optimal performance of our vital systems.

Responsibilities:

• Generate and present comprehensive monthly stability metrics and reports for diverse business units.

• Establish and continuously monitor key performance indicators (KPIs) for application stability.

• Utilize artificial intelligence and automation tools to reduce toil and enhance efficiency.

• Identify, implement and champion best practices to drive continuous service improvement across the technology landscape.

• Conduct in-depth thematic analysis of stability data, identifying key trends and providing actionable recommendations for preventative and corrective measures.

• Support and contribute to the Focus and Intensive Care application improvement programs.

• Participate in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management.

• Lead initiatives focused on improving data quality and streamlining processes.

• Participate in advancing our Production Management Strategy.

• Manage and contribute to projects and ad-hoc requests as required.

Required Skills:

• Leadership & Influence: Proven ability to lead, prioritize effectively, and influence cross-functional teams and stakeholders at all levels through clear and compelling communication (both written and verbal).

• Analytical & Problem-Solving: Strong analytical acumen and problem-solving capabilities to identify complex issues, derive insights, and formulate effective solutions.

• Attention to Detail: Meticulous attention to detail and a high standard of accuracy in all deliverables.

• Adaptability: Demonstrated ability to adapt quickly to changing priorities and thrive in a dynamic, fast-paced environment.

• Innovation & Process Improvement: Proactive mindset with the ability to innovate and champion process enhancements to drive efficiency and productivity.

• Data Proficiency: Advanced proficiency in data transformation and analysis, including experience with large and complex datasets. Ability to translate raw data into actionable business intelligence. An understanding of data science principles is beneficial.

• Technical Proficiency: Demonstrated proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

Qualifications:

• Bachelor’s/University degree or equivalent experience.

• Experience in IT governance, production support, or risk management within the banking or financial services industry.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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