The application window is expected to close on: 03/17/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Responsible for overseeing day-to-day operational, strategic, and personnel activities for Cisco Experience Centers (CXC), where the company showcases the best of Cisco to executive audiences, including customers, partners, and other strategic stakeholders. Leads efforts to standardize, scale, and continuously improve CXC operations across multiple regions, ensuring executive- and customer-facing experiences are consistently exceptional. Implements integrated management processes, frameworks, and best practices to optimize efficiency, quality, and organizational impact. Directs evaluation of program performance, resource allocation, engagement outcomes, and delivery methods to achieve business objectives and global growth targets. Serves as the primary point of contact between executive leadership and CXC staff, ensuring alignment, operational excellence, and seamless execution of high-profile initiatives. Selects, develops, and evaluates personnel to build and maintain a high-performing, accountable, and globally minded team capable of executing complex, high-visibility programs.

Key Responsibilities

• Oversee the end-to-end operations of Cisco Experience Centers, including executive engagement planning, delivery, and follow-up.

• Lead global efforts to standardize and scale processes, playbooks, and operational frameworks, ensuring consistency across regions while adapting to local needs.

• Drive strategic program improvements, evaluating performance, productivity, and resource allocation to maximize impact and achieve planned business objectives.

• Partner closely with executive leadership, Sales, Marketing, Product, and Operations teams to align CXC experiences with company priorities and key initiatives.

• Serve as the primary liaison between leadership and CXC teams, ensuring clarity, accountability, and seamless operational execution.

• Select, mentor, and develop team members to build a high-performing, collaborative, and globally oriented organization.

• Continuously evaluate customer and partner feedback to enhance experience quality, engagement outcomes, and operational effectiveness.

• Support the planned expansion of CXC programs into additional regions, establishing scalable processes, standards, and governance.

Required Qualifications

• 10+ years of experience in customer experience, executive programs, global operations, or related leadership roles.

• 3 + years experience leading complex, high-visibility programs with senior executive interaction.

Preferred Qualifications

• Strong operational and strategic judgment, with the ability to prioritize, execute, and deliver consistently in fast-paced environments.

• Excellent communication and stakeholder management skills, including experience influencing across a matrixed organization.

• Experience scaling global or multi-region programs, including process design, staffing, and performance metrics.

• Experience working with executive briefing centers, customer experience programs, or Sales enablement functions.

• Background in technology or enterprise environments where executive-ready delivery and operational rigor are critical.

• Demonstrated ability to lead through ambiguity, balance competing priorities, and make decisions with limited information.

Work Environment

• This role is primarily based in San Jose, CA, with in-office presence expected most days.

• Occasional travel may be required to support global CXC initiatives and regional expansions.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $207,600.00 to $267,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$207,600.00 - $329,300.00

Non-Metro New York state & Washington state:

$187,100.00 - $294,600.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.