Job Description:

Meet the Team:

At Cisco, we are committed to transforming the way people connect and collaborate. Our Webex Developer Platform empowers developers to extend the capabilities of Webex Suite and Webex Contact Center, enabling seamless integration with third-party tools and enhancing user experiences across various personas, including organizational admins, compliance officers, employees, and contact center agents.

Your Impact:
We are seeking a Technical Leader to join our Webex Developer Platform team, a pivotal role that will shape the future of collaboration technology. This position focuses on empowering developers and partners to harness the full potential of Webex capabilities through innovative AI-powered solutions. The ideal candidate will be a visionary leader with a robust technical background, capable of designing and implementing advanced systems that enhance collaboration and optimize employee collaboration and customer-agent interactions.

In this role, you will lead the development of programmatic access to Webex capabilities via public APIs, SDKs, and frameworks, driving the creation of intelligent agentic systems that leverage AI technologies. By ideating and architecting new paradigms for collaboration, you will enable seamless integration of virtual agents and human agents, ultimately transforming how organizations interact and communicate. Your expertise will be crucial in developing AI capabilities that empower developers to build more effective and responsive systems, ensuring that Webex remains at the forefront of the collaboration landscape.

Responsibilities:

• Lead the design and implementation of innovative solutions that extend the capabilities of Webex Suite and Webex Contact Center through public APIs, SDKs, and frameworks.

• Ideate and architect new paradigms for employee collaboration (EX) and customer-agent interactions (CX), integrating virtual agents and human agents while developing new public APIs, app types (e.g., service apps, bots, integrations), and AI capabilities using MCP tools and A2A.

• Create agentic systems with Retrieval-Augmented Generation (RAG) capabilities, employing fine-tuning techniques and overseeing vector databases, document ingestion, chunking strategies, and retrieval strategies to enhance knowledge systems.

• Leverage the latest coding productivity tools and techniques, including Co-pilot, Windsurf, and Cursor, to enhance development efficiency. Additionally, explore opportunities to create in-house coding productivity tools that utilize Cisco's proprietary data in combination with code to drive innovation and streamline workflows.

• Work closely with cross-functional teams to ensure alignment on product vision and execution, fostering a culture of innovation and continuous improvement.

Minimum Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• Proven experience in leading technical teams and projects, particularly in cloud-based environments.

• Hands-on experience with APIs, SDKs, and frameworks related to collaboration tools.

• Strong background in developing AI capabilities, including RAG systems and fine-tuning models.

• Proven expertise with vector databases and knowledge management systems.

• Proficiency in programming languages such as Python, JavaScript, C++, or similar.

• Experience with tools and frameworks like Lang Chain, Ragas, and document retrieval strategies.

• Understanding of coding productivity tools and techniques.

Preferred Qualifications:

• Strong problem-solving skills and a passion for innovation.

• Excellent communication and collaboration skills.

• Ability to work in a fast-paced, dynamic environment.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.