Who We Are:

In #CiscoIT on the Device Automation team, we have a unique opportunity: we actually get to use the technology we create. We are innovators who drive innovation to propel business transformation while maintaining operational excellence. We are accelerators that accelerate digital solutions to generate cost savings & productivity gains for enterprise success. We are transformers, and as customer zero, we transform the customer experience by being our own customer first. With agility, quality, and security, we continuously deliver business outcomes.

Who You Are:

We are looking for an individual with a proven track record of success in delivering complex cross functional projects and solutions with a passion for technology, automation, user experience and problem solving.

What You'll Do:

As a Senior Software Engineer in Device Automation, you will collaborate across the Business Units, Engineering, and cross-functional teams to analyze/define/design and support the implementation of end-to-end solutions that enables the best-in-class workforce experiences. You will be responsible for the design, development, and maintenance of the Device Automation platform within our organization. This role requires extensive knowledge in software development and system administration. This senior position requires not only technical expertise but also leadership skills and the ability to collaborate effectively with various teams. The successful candidate will ensure the optimal performance of our Service Now platform, enabling us to streamline our operations and provide better service to our clients.

Responsibilities:

Lead the design, development, and roll-out of modules and applications such as Service Now.

Collaborate with various internal teams to understand business needs and translate them into functional and non-functional requirements.

Perform system and integration testing with sample and live data.

Monitor health, usage, and overall compliance of the Service Now platform.

Develop software solutions and Service Now applications based on business needs.

Create and manage scripts and workflows within Service Now.

Provide training and support to Service Now end-users.

Maintain up-to-date knowledge of Service Now capabilities and features.

Work closely with IT project management team to deliver solutions on time and within budget.

Troubleshoot and resolve issues related to the Service Now platform and integrations.

Minimum Qualifications:

7+ years of experience as a Software Developer

Object Oriented Programming experience with languages such as Java, javascript etc.

Experience with REST APIs or other relevant web technologies such as JSON, GraphQL etc.

Preferred Qualifications:

Bachelor's degree with 7+ years or Masters with 3+ years of experience in Computer Science, Information Systems, or a related field.

Strong understanding of IT Asset Lifecycle Management:

Proficient in data modelling, data architecture, as well as data structures

Certifications in Service Now Application Development, System Administration, or Implementation Specialist are a plus.

Familiarity with Agile and Scrum methodologies.

Familiarity with Mobile Device Management platforms.

Strong communication and interpersonal skills.

Previous experience with public cloud infrastructure such as AWS, Azure, GCP

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.