Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Meet the Team

At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company transition to a recurring revenue software-centric model.

As part of Cisco’s CX organization, we as a Customer Delivery team are looking after the service delivery to public sector and enterprise customers. We are the single point of contact for Cisco Services, positioning and driving valuable customer outcomes, improving results and crafting a simplified customer experience. You will collaborate with Service Delivery Managers, Engineers and Architects to ensure the highest level of client satisfaction together with the Business Development and Customer Success teams. The role will involve working for enterprise & public sector clients hence you may need to undergo a background check process.

Your Impact

Lead End-to-End Project Initiation & Planning: Execute all project initiation activities to align with customer business outcomes, using PMI's project management framework to blend Waterfall and Agile methodologies. Define scope, schedule, cost/revenue baselines, and risk mitigations.

Drive High-Quality, On-Time Delivery: Ensure internal teams and collaborators deliver projects on time, within budget, and at high quality—driving accountability and customer happiness throughout the delivery lifecycle.

Monitor, Report & Manage Performance: Track and supervise project health, risks, and progress with consistent documentation and communication. Provide customers with timely, relevant status updates.

Ensure Contractual & Financial Integrity: Validate contract fulfillment, support project closure, and optimize project revenue and cost performance in accordance with Cisco’s governance and delivery expectations.

Foster Strategic Customer Engagement & Growth: Collaborate with internal teams to grow revenue within accounts. Conduct quarterly business reviews to align on future priorities and showcase measurable value and outcomes.

Minimum Qualifications

• BS/BA degree or equivalent plus a minimum of 10years related experience in networking/telecommunications industry OR 10+ years leading IT & Telco projects in a Project Management role.
• Proficient in using project management tools and Microsoft Project software.
• Solid understanding of Cisco technology, products, architecture and services portfolio.
• Financial and Intuition for business.
• Willingness and ability to travel to customer sites as required.

Preferred Qualifications

• Hold certifications in Project Management such as PMP, CAPM, Agile SAFE, ITIL, Certified Scrum Master (CSM), PMI-ACP, or equivalent are preferred.
• Exceptional skills in Negotiation, Time Management, Conflict Management and interpersonal interactions.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.