About Thousand Eyes (part of Cisco)

The name Thousand Eyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee efficiency.

In August 2020, Cisco Systems completed the acquisition of Thousand Eyes, which now forms the Thousand Eyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

The Order Management team is responsible for the applications and systems that efficiently orchestrate and runs Thousand Eyes customers’ orders through the lifecycle stages across Thousand Eyes’ business models. We are seeking an Order Management Analyst who will be part of the Sales Operations team to help deliver transformation and digitization initiatives.

• Order Processing: Ensuring submitted orders are fully processed and recognized for booking by validating information provided by the customer, Thousand Eyes and Cisco sales that’s required by the business

• License Provisioning: Establishing and handling customer licenses post sale for the entirety of the contract, while working with Sales and Customer Success to apply changes or extensions as needed

• Sales Support: Handling inquiries from internal teams regarding operation policies and procedures via email, phone, chats and in-person

• Communicate effectively and clearly with the sales organization: sales people, sales operations and commissions

• Ensure customer happiness and provide professional follow-ups to address any inquiries that require additional information

• Other miscellaneous tasks that may be required of the role (running reports, supervising order flow, etc.)

Who You Are

• Problem-Solver: You can identify problems and know when to think systematically & when to think creatively to find an easy solution. You like to work independently but also enjoy collaborating with the team.

• Detail Oriented: You look at the big picture and its details. You recognize patterns that connect the little things and can make a conscious effort to understand causes instead of just the effects.

• Self-Starter: You acknowledge and seize new opportunities everywhere and in everything you do. You always take the initiative and are motivated by growth.

• Multitasker: You are ambitious, focused, someone who masters the art of prioritization with a positive demeanor. You are an enthusiast by nature & someone who is always open to working on whatever comes your way.

Requirements

• Minimum 1 year of experience with Order Management for SaaS, software and services

• Knowledge of Commerce process and offer monetization models

• Minimum 1 year of experience in business and/or systems analysis

• Excellent verbal, written, and presentation skills

• Demonstrate strong interpersonal and organizational skills

• Results oriented, hardworking, self-motivated, and requiring little supervision

• Collaborative and open style with a constructive and positive demeanor

• Strong proficiency in written and verbal English

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.