Meet the Team Cisco Systems, Inc. is a multinational technology leader headquartered in San Jose, California, delivering innovative networking hardware, software, telecommunications equipment, and high-technology services worldwide. In today’s constantly evolving business environment, Cisco is focused on simplicity, agility, and delivering the best possible customer experience. To achieve this, Cisco seeks exceptional talent with the skills and attitude to drive significant impact.

The Cisco Connected and Engineering Transformation Office (CETO) is dedicated to delivering solutions that power One Team. One Experience. One Cisco. CETO brings together builders, collaborators, and change agents with deep expertise across CRM architecture, data governance, marketing, sales and partner compensation, AI, and automation—working together to transform how Cisco operates and serves its customers

Your Impact

You will play a key role as a Software Engineer, leading and optimizing Salesforce and web-based applications to ensure high availability, seamless operations, and alignment with business objectives. You will demonstrate your technical expertise, including AI/ML integrations, to streamline business processes and improve operational efficiency. The role combines hands-on engineering with leadership, handling advanced issues, guiding the support team, and chipping in to the design and integration of sophisticated Salesforce and AI-powered solutions

• Act as the primary customer concern point for critical incidents, driving root cause analysis, resolution, and preventive measures.
• Coordinate with product, business, and technical teams to handle raised cases and prioritize solutions.
• Run sprint planning, delivery timelines and modernization initiatives to ensure timely and efficient software delivery.
• Monitor case queues, ensuring SLA adherence and effective resolution of issues.
• Develop, and optimize customized solutions within the Salesforce platform to support business functions, projects, and interpersonal goals.
• Implement AI-powered capabilities to enhance automation, predictive analytics, and intelligent decision-making within Salesforce.
• Build and maintain data models, run data import/export processes, and ensure data integrity.
• Integrate Salesforce with internal and external systems using APIs, middleware, and tools such as Mule Soft.

Minimum Qualifications

• Bachelor’s and/or master’s Degree program in a technical field such as Computer Science, Information Technology Engineering, or equivalent work experience.
• 5+ Years of experience in IT Operations and Case management tools
• Knowledge and experience of ITIL best practices in operations support.
• Excellent English communication skills to collaborate effectively in global teams.

Preferred Qualifications

• Foundational knowledge of AI / Generative AI concepts and applications
• Strong background in full-stack development using technologies such as Node.js, Go, Java, or Python and expertise in frontend technologies including React, Angular, or similar frameworks using Type

Script and JavaScript:

• Hands-on experience with Salesforce Administration, Apex, Visualforce, Lightning Web Components (LWC), SOQL, and API integrations
• Strong problem-solving skills, with experience in production incident management and escalation handling
• Expertise in CI/CD tools (e.g., Copado) and modern deployment strategies

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.