Medical Administrative Senior Representative– Accredo- Encore

Encore Program-This position is available for Retirees of The Cigna Group

Job Summary

As a Medical Administrative Senior Representative, you will play a meaningful role in keeping our operations running smoothly by ensuring contracts, credentials, and documentation are accurate, compliant, and well-coordinated. This role is ideal for someone who thrives in a fast-paced environment, values precision, and enjoys being a trusted partner to leaders and stakeholders.

Responsibilities

• Maintain agency data, IDs, compliance requirements, and reporting to support business and regulatory needs.

• Strengthen onboarding and documentation workflows by coordinating communication, records, and required materials across teams.

• Serve as a professional and responsive point of contact for internal and external partners, building trust through timely and clear communication.

• Support leaders and cross-functional teams by managing information flow, escalating non-routine issues appropriately, and helping resolve barriers.

• Maintain Share Point sites and archived records to ensure information is easy to access, well-organized, and compliant with standards.

• Handle confidential and sensitive information with care, integrity, and discretion.

Qualifications:

Required Qualifications

• High School Diploma or equivalent.

• Minimum of 3 years of administrative/clerical or operational support experience.

• Proficiency in Microsoft Excel and Share Point

• Strong organizational and time management skills with the ability to manage multiple priorities accurately.

• Demonstrated attention to detail and commitment to data and document accuracy.

• Clear written and verbal communication skills.

• Ability to follow established procedures while recognizing when escalation is needed.

• Professional presence with a customer-focused mindset.

Preferred Qualifications

• Associate’s or Bachelor’s degree.

• Experience supporting leaders or cross-functional teams.

• Experience using Share Point for document management and collaboration.

• Familiarity with credentialing, contract, compliance documentation, or regulated environments.

• Experience managing records, reports, or audit-related documentation.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services:

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.