Account Manager – 340B Programs

Join Verity Solutions as an Account Manager, where you will play a critical role in supporting and optimizing 340B programs for pharmacy partners. In this role, you will serve as a trusted advisor to your accounts, combining data-driven insight, strong relationship management, and deep program knowledge to help customers maximize savings, maintain compliance, and achieve long-term success.

Responsibilities

• Build and maintain strong relationships with an assigned portfolio of pharmacy accounts, serving as the primary point of contact for 340B program support.
• Proactively support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program execution.
• Deliver timely, high-quality customer service by responding to inquiries, anticipating needs, and providing proactive training and guidance.
• Monitor data metrics, data feeds, system settings, and financial results to ensure program optimization and compliance.
• Analyze and communicate program performance, delivering insights and recommendations that drive savings and revenue growth.
• Investigate data anomalies and collaborate cross-functionally to mobilize resources and resolve issues efficiently.
• Plan and deliver recurring trainings, business reviews, and program updates aligned to Verity standards and individual client expectations.
• Utilize department tools and platforms to manage documentation, projects, and account activity effectively.
• Continuously expand knowledge of Verity software features and best practices, taking ownership of ongoing professional development.
• Promote Verity Solutions’ values through positive, professional interactions with customers and internal partners.

Required Qualifications

• Minimum 3 years of experience in customer support, technical support, or SaaS account management.
• Strong verbal and written communication skills, including the ability to lead complex or challenging conversations.
• Demonstrated ability to analyze data and identify trends or issues.
• Proficiency with Microsoft Office tools, particularly Excel.
• Ability to manage multiple priorities in a fast-paced, delivery-focused environment.
• Strong customer focus with a proactive, solution-oriented mindset.

Preferred Qualifications

• Bachelor’s degree in Business or a related field (preferred, not required).
• Experience working in a pharmacy environment.
• Experience supporting 340B programs or contract pharmacy operations.
• Comfort working in an environment that requires continuous learning of new software functionality.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 64,100 - 106,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services:

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.