As a Facets Claim Trainer, you play a critical role in strengthening performance and confidence across our Claims organization. You empower claim advocates with the knowledge, skills, and mindset needed to deliver accurate, efficient, and customer-centered outcomes in a fast-paced and evolving environment. Acting as a trusted change agent, you help translate strategy into practice and elevate both individual and team performance.

Responsibilities

• Develop and deliver engaging virtual and in-person training that enables claim advocates to consistently meet or exceed Facets claim processing standards.
• Translate complex technical and product concepts into clear, actionable learning that supports accuracy, efficiency, and customer focus.
• Manage classroom environments to create inclusive, focused, and high-impact learning experiences.
• Monitor training effectiveness using performance metrics and quality results, quickly identifying and addressing gaps that could impact service levels.
• Provide side-by-side coaching and reinforcement to support skill transfer from the classroom to daily work.
• Partner closely with coaches, supervisors, business SMEs, and the Instructional Design team to identify training needs and continuously improve curriculum.
• Contribute to curriculum development by creating and refining materials that support multiple learning styles and evolving business needs.
• Promote continuous improvement by streamlining training processes, reducing rework, and supporting compliance and control requirements.

Qualifications

Required

• High School Diploma or G.E.D.
• 1+ year of hands-on Facets claim processing experience.
• Demonstrated ability to facilitate training in classroom and/or virtual settings.
• Strong knowledge of the Facets claims processing platform and related products.
• Proven analytical skills with the ability to interpret performance metrics and take timely action.
• Strong written and verbal communication skills.
• Consistent achievement of performance metrics in current or prior roles.
• Strong time management and organizational skills, with the ability to manage multiple priorities.

Preferred

• Experience supporting or developing training curriculum or instructional materials.
• Demonstrated success coaching or developing others in a technical or operational environment.
• Ability to identify individual strengths and development opportunities and adapt coaching approaches accordingly.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 57,800 - 96,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group:

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.