Job Summary

The My Matrixx Workers' Compensation Associate Account Manager (AAM) will provide support to the Account team of their assigned clients. The AAM will provide client facing support, non-standard reporting, submit client access requests, and assist with benefit set up and project support as requested. The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. In order to function effectively in the model, the AAM must collaborate with the Account Manager, Account Executive, and Clinical Account Executive to successfully service the entire Book of Business. The primary measure of the AAM’s performance is by way of both the Account Team and client satisfaction.

Essential Functions

• Manages day-to-day client requests
• Assists the Account Management team by providing client-facing support
• Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality
• Assists with monitoring and identifying service trends as requested, allowing for immediate resolution of any service issues and escalating issues when appropriate and drive recovery efforts
• Assists with both standard and non-standard reporting/analytics as needed
• Handles billing and rebates research
• Drives implementation and setup of products and programs
• Works on Ad-hoc Projects as needed
• Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty

What you need to be successful

• Bachelor’s degree or 2+ years of customer facing experience required
• Knowledge of the healthcare, Workers' Compensation and PBM industries preferred
• Experience working with cross-functional teams/departments to research and resolve issues
• Strong PC skills including Microsoft Office products, e-mail and the Internet
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem solving skills
• Focus on client satisfaction and client retention
• Demonstrated ability to multitask, prioritize and manage projects
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
• Demonstrated communication, presentation, and relationship-building skills
• High level of organization and time management & ability to plan for and adapt to a changing environment
• Must be able to travel anticipated up to 20%

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 64,100 - 106,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services:

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.