Market Research Senior Advisor

Insights & Experience | Cigna Healthcare

About the Role

The Market Research Senior Advisor is a trusted thought partner who helps shape enterprise decisions through clear, confident insight. In this role, you will lead complex research initiatives that influence strategy, improve customer and patient experiences, and support growth across Cigna Healthcare. You bring both rigor and perspective—connecting data, context, and business needs to guide leaders toward better outcomes. Reporting to a Market Insight Senior Manager, the Senior Advisor plays a key role in setting the research agenda, leading high‑impact work, and ensuring insights are embedded into decision‑making across a highly matrixed organization.

Responsibilities

• Lead complex, high‑impact research that informs enterprise priorities, strategy, and investment decisions.
• Translate ambiguous business challenges into focused research questions and clear insight plans.
• Design and execute advanced and/or quick-turn qualitative and quantitative research, selecting methods that balance rigor, speed, and relevance.
• Serve as a strategic advisor to senior stakeholders, helping them interpret insights and apply them effectively.
• Manage RFP and SOW processes and hold external research partners to high standards of quality and value.
• Lead internal broker and customer panel programs to support ongoing, sustainable insight generation.
• Synthesize complex data into clear, compelling points of view that drive alignment and action.
• Elevate insight storytelling by influencing narratives that reinforce customer‑centric and data‑driven decisions.
• Mentor junior team members and contribute to the growth, consistency, and effectiveness of the Market Insight function.

Ideal candidates will offer

• Bachelor’s degree or equivalent practical experience in market research, marketing science, psychology, public health, or a related field.
• Minimum 8 years of experience developing and leading market research aligned to business strategy.
• Deep working knowledge of qualitative and quantitative research methods and when to apply them.
• Proven ability to influence decisions through insight, synthesis, and clear communication.
• Strong analytical, systems‑thinking, and problem‑solving skills.
• Experience partnering with senior stakeholders in complex, matrixed organizations.
• Experience in healthcare or a transferable environment, including B2B, B2B2C, and B2C.
• Prior healthcare industry experience.
• Experience managing customer panels or insight communities.
• Interest in innovative research approaches, emerging methodologies, and new technologies.
• Demonstrated ability to coach others and raise the overall quality of insights work.

Location

• Bloomfield, CT; St. Louis, MO; Philadelphia, PA; or New York City. Hybrid role with an expectation of three days per week in the office.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group:

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.