Well-Being Navigator Job Description

About the Role

The Well-Being Navigator will build trust and rapport with employees and leaders at their dedicated worksite to help facilitate culture change in all areas of well-being. This client-facing role will be onsite full-time with the ability to travel to any of the client's properties at their request. The navigator will serve as a wellness benefit concierge, providing referrals and education that support both emotional and physical well-being. The navigator is committed to addressing the employee's barriers to care including social determinants of health by helping the employees navigate and schedule all healthcare appointments or connect to community resources to meet their needs. The navigator will exhibit competency in providing culturally sensitive care to a diverse group of employees. In addition, they will provide support for large health-related onsite events and deliver culturally competent health and wellness group presentations to build a culture of health and influence employees to lead healthy lifestyles.

Location: Anaheim, CA (on-site)

Responsibilities

Customer Engagement

• Proactive and responsive to employee needs in a friendly and professional manner
• Provide referrals and social support to appropriate well-being resources, programs, and health care services
• Connect to local services and community resources to address specific needs
• Engage thoughtfully to help individuals that don't know they need care or exactly what care they need
• Follow-up with employees on referrals to ensure individual needs have been met
• Complete required record keeping for tracking results and provide feedback on program goals and objectives in a timely manner

Wellness Initiative Support

• Schedule onsite Employee Assistance Program (EAP) appointments
• Help download apps and register for programs as part of employer benefits
• Wellness initiative campaigns communication
• Staff monthly onsite events to promote the Cast Care Center as well as the Well-Being Navigator role
• Present on various health and wellness topics as requested by client
• Support client's annual enrollment via webinars and in-person support as requested
• Nimble and flexible nature required to engage the evolving needs of the population

Qualifications

• Spanish Bilingual
• Bachelor's degree in health education, health promotion, or health related field
• Minimum of 2 years' experience in workplace health
• Understanding and sensitivity to multi-cultural communities
• Highly sociable and comfortable initiating conversations and presenting to groups
• Natural ability to connect with people
• Work independently with little supervision
• Strong team player and capable of accomplishing program goals
• Ability to maintain confidentiality
• High degree of patience and commitment to team culture

Work Schedule

• 40 hours/week
• Monday – Thursday 8:30 am – 7 pm PST
• Willing to be flexible in work schedule (occasional weekends and supporting 3rd shift employees quarterly)

Technical Requirements

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Compensation and Benefits

Annual Salary: $67,100 - $111,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Benefits Package: Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Criminal History Consideration

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.