Collections Supervisor – Revenue Cycle -Enrollment/Billing Supervisor

We are looking for a Collections Supervisor who brings energy, empathy, and accountability to revenue cycle performance. In this role, you will lead a high-impact collections team, strengthen processes, and help ensure timely, accurate reimbursement. You will balance results with people-first leadership while supporting specialty pharmacy and infusion services that make a real difference for patients.

Responsibilities – What You Will Achieve

• Deliver strong collections outcomes by managing an assigned book of business and meeting or exceeding performance goals.
• Build a consistent, efficient operation by designing clear workflows, performance standards, and quality measures.
• Develop and support a skilled team through thoughtful hiring, onboarding, coaching, and ongoing development.
• Ensure productivity, compliance, and accuracy by monitoring results, auditing performance, and addressing gaps early.
• Improve processes by identifying issues, evaluating options, and implementing practical solutions.
• Maintain clear, respectful communication with internal partners, payers, and vendors to resolve issues and reduce delays.
• Keep policies and procedures current so the team has clear guidance and confidence in their work.
• Manage multiple priorities and short deadlines while staying organized and focused on outcomes.

Qualifications

Required

• Minimum of 3 years of experience in healthcare billing, collections, or patient business services, including at least 1 year in a lead or supervisory role.
• Working knowledge of Medicare billing rules and third-party payer requirements.
• Strong leadership skills with the ability to motivate, coach, and guide teams toward shared goals.
• Ability to analyze data, solve problems, and make sound decisions.
• Proficiency with Microsoft Excel and comfort working with performance metrics.
• Ability to handle sensitive information with professionalism and confidentiality.

Preferred

• Bachelor’s degree in Healthcare Administration, Finance, or a related field.
• Experience supporting specialty pharmacy, infusion, or hospital-based revenue cycle operations.
• Familiarity with systems such as CPR+, HCN, or Care Tend.
• Experience partnering across departments to drive operational improvements.

Hours and Schedule: Monday–Friday, 8:00 AM–5:00 PM EST.

As part of Evernorth Health Services, this role supports Carepath Rx within our Pharmacy and Care Delivery organization. Our team partners with hospitals and health systems to deliver specialty pharmacy and infusion services with expertise, compassion, and purpose.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 54,500 - 90,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group:

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.