General Summary

Provides strategic leadership and direction for Home Infusion Nursing operations, ensuring the delivery of high-quality, patient-centered care in compliance with regulatory and accreditation standards. Partners with cross-functional teams to drive innovation, operational efficiency, and continuous improvement in infusion nursing services. Leads change management initiatives and supports the development of policies, procedures, and training programs for home infusion nurses.

Responsibilities

• Oversee all aspects of home infusion nursing operations, including staffing, scheduling, and resource allocation for nurses providing care in patients’ homes, schools, workplaces, and other community settings.

• Ensure compliance with federal, state, and local regulations, as well as accreditation requirements and contractual obligations.

• Lead the development and implementation of clinical guidelines, field assessment protocols, and training programs for nurses.

• Monitor and analyze performance metrics, quality indicators, and financial outcomes; implement improvement initiatives as needed.

• Collaborate with IT, Clinical Program Development, Nurse Practice, Compliance, and Pharmacy Operations to support nursing activities and technology enhancements.

• Drive change management and innovation adoption within home infusion nursing teams.

• Develop and maintain effective communication channels with nursing staff, patients, families, and other healthcare professionals.

• Recruit, hire, onboard, and evaluate nursing staff; identify and address staff development needs.

• Ensure delivery of safe, evidence-based nursing care for complex therapies and specialty medications.

• Participate in strategic planning, budgeting, and workforce management for infusion nursing operations.

• Represent infusion nursing in cross-functional meetings, projects, and organizational initiatives.

• Maintain and enhance relationships with external partners, agencies, and vendors as needed.

Qualifications

• Registered Nurse (RN) with a current, unrestricted license; MSN or related advanced degree strongly preferred.

• Minimum of 5 years of professional nursing experience, with at least 3 years in a leadership or management role in field, home health, or community-based nursing operations.

• Demonstrated knowledge of healthcare regulations, accreditation standards, and best practices in infusion nursing.

• Proven ability to lead teams, manage change, and drive operational improvements.

• Strong communication, collaboration, and interpersonal skills.

• Experience with budgeting, resource management, and performance evaluation.

• Ability to develop and implement policies, procedures, and training programs.

• Proficiency with clinical systems, technology, and data analysis.

• Certification in Nursing Leadership or Management preferred.

• Commitment to patient safety, quality improvement, and professional development.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services:

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.