This role will require travel to the Missouri office

Role Summary

The Clinical Consultant / Case Manager – Health Advocacy supports the delivery of integrated health advocacy services. This role partners with clients, internal teams, and associates to promote engagement, improve health outcomes, and support population health strategies through clinical expertise and data-driven insights.

Primary Responsibilities

• Serve as a clinical subject matter expert supporting health advocacy programs and clinical operations.

• Act as a liaison between associates, client Human Resources teams, and internal partners.

• Communicate and educate stakeholders on clinical programs, services, and updates.

• Analyze engagement and utilization data to identify population health trends and opportunities.

• Conduct regular reviews of engagement metrics and outreach outcomes.

• Partner with informatics teams to support dashboards and reporting.

• Support participation in case management, coaching, and specialty care programs.

• Document outreach activities, customer interactions, and outcomes.

• Support client engagement activities and worksite events as needed.

Health Equity and Social Determinants of Health

• Analyze social determinants of health data to identify risks and opportunities.

• Collaborate with clients and internal partners to support diverse populations and reduce health disparities.

Education and Continuous Improvement

• Maintain clinical expertise and stay current on health promotion and wellness strategies.

• Educate client populations on available resources and clinical programs.

• Contribute to continuous improvement through planning, analysis, and feedback.

Qualifications

• Active Registered Nurse (RN) license in state of residence

• Minimum of three (3) years of clinical practice experience.

• Experience in nurse case management or health advocacy preferred.

• Strong analytical, reporting, and data interpretation skills.

• Effective verbal and written communication skills, including presentation experience.

• Consultative mindset with strong problem-solving and collaboration skills.

• Ability to travel up to 50% as required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare:

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.