Job Summary

• Manages the relationship with assigned portfolio of Cigna Insurance Middle East and Africa clients.
• Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement
• Resolves complex customer issues and identifies improvements to prevent issues from re-occurring
• Educates clients on plan design and renewal options.
• Participate in strategic meetings on retention rate, success, challenges.
• Building and maintaining relationships with brokers, Clients, and internal customers.
• Resolves non-routine issues escalated from more junior team members.

Main duties/Responsibilities

• Work hand in hand with the Corporate Client Manager to pro-actively manage and negotiate renewal, executing annual renewal strategy and optimizing profitability.
• Peer review of the Renewal Proposal, Installation documents, final rates, and TOBs.
• Support in preparing, analysing, and presenting Quarterly Claims Reviews and Member Orientation sessions.
• Must have an excellent understanding of all Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.
• Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
• Develop effective and close working relationships with intermediaries that are retained by Cigna clients to ensure their continued support
• Liaise with Legal Services/Marketing to produce high quality client literature
• Take ownership of Personal Development to improve knowledge, experience, and skills of self
• Feedback on client and market information to other teams in the business
• Support development of Cigna’s product proposition
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
• Participate in strategic meetings on profitability, success, and challenges.
• Facilitate the renewal process and onboarding process in conjunction with the Operation Team.
• Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

ACM Skills

• Experience in health insurance environment/market knowledge is key
• Must have regional knowledge of regulations
• Excellent communication skills, written and verbal
• Highly motivated and organized with a flexible approach
• Works well under pressure and being flexible
• Confident public speaker/presenter (Excellent presentation skills)
• Experience of data collection and statistical analysis
• Strong interpersonal skills
• Maintains a positive working relationship with teammates, peers as well as external clients and brokers
• Ability to take ownership and demonstrate initiative
• Ability to deal with diverse cultures and have influential selling and positioning skills.
• Detail-oriented and able to work independently to manage multiple simultaneous projects.
• Passion for Health and Wellbeing and Customer Centricity.
• Ability to define and resolve complex claims, resolve multiple problems throughout the day and be able to recommend a resolution for each problem
• Highly organized, able to multi-task and handle high priority issues while working independently
• Technology savvy. Advanced user of Microsoft Office applications.
• Good business/product knowledge
• Basic leadership and management skills
• Critical Thinking

QUALIFICATIONS:

• 3–5 years of experience in account management or client services within the relevant industry.
• Bachelor’s degree preferred
• Excellent verbal and written communication skills
• Highly organized, able to multi-task and handle high priority issues
• Ability to define and resolve complex queries
• Demonstrated ability to collaborate effectively across teams, share knowledge openly, and contribute to collective goals while respecting diverse perspectives
• Fluent in English

Other:

• Travel may be required based on business needs.
• Flexibility in working hours to accommodate clients/partners in different time zones outside the Middle East region.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [See YourselfEMEAcigna.com](mailto:See YourselfEMEAcigna.com) for support. Do not email [See YourselfEMEAcigna.com](mailto:See YourselfEMEAcigna.com) for an update on your application or to provide your resume as you will not receive a response.