Role Summary

The Client Experience Consultant partners with the Middle Market Account Executives to drive retention and growth by helping clients optimize the value they realize from Cigna's products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs.

Essential Functions & Scope of Role

• Support Middle Market Account Executives strategic selling approach that best demonstrates Cigna Healthcare's value
• Develop/Maintain a 'Trusted Partner' relationship with Account Executives
• Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
• Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
• Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
• Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation

Qualifications

• Bachelor's degree preferred
• Experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations
• Knowledge of Cigna funding options, benefits structure, and platforms are preferred
• Ability to manage through systems and influence both external clients/brokers and internal matrix partners
• Salesforce & Knowledge Xchange experience preferred
• Strong Word, Excel, PowerPoint, Share Point, Outlook skills required
• Strong oral and written communication skills required
• Strong presentation skills required
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required
• If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license
• Must reside in local market and have ability to commute to local Cigna office in Independence, OH (Cleveland area) 3 days per week
• If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Competencies

• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Action Oriented: Taking on new opportunities and though challenges with a sense of urgency, high energy, and enthusiasm
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational dynamics

Compensation & Benefits

For this position, we anticipate offering an annual salary of 66,100 - 110,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Criminal History Consideration

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.