Service Line Leaders are accountable for the performance, growth, and operational health of assigned service lines. In this role, you’ll translate strategy into action—driving improvements, leading Quarterly Business Reviews (QBRs), and standardizing best practices to deliver safe, efficient, high‑quality care and a seamless patient experience. You’ll bring teams together across the organization to prioritize and execute the initiatives that make the biggest impact across MDLIVE.

What you’ll do to make a difference:

• Own day‑to‑day operations for your service line(s), balancing financial outcomes, quality, and patient/provider experience

• Establish and run the operating cadence with dashboards, huddles, and weekly/quarterly reviews

• Lead QBRs to align partners on performance, opportunities, and action plans

• Partner with Analytics to define metrics, set targets, explain performance drivers, and turn insights into operational improvements

• Represent your service line in enterprise initiatives and align with Evernorth and Care Delivery roadmaps

• Reduce friction across the digital care journey, including eligibility, scheduling, payments, referrals, labs, and imaging

• Collaborate with Network Ops to manage capacity, licensure coverage, and access goals

• Partner with Medical Leadership, Nursing, Risk & Quality, and Analytics to drive provider performance and compliance

• Monitor safety, quality, and performance indicators, leading remediation when needed

• Support accreditation readiness and quality initiatives

• Serve as the subject matter expert for your service line’s business continuity plan

• Standardize workflows by authoring and maintaining clear operational and process standards that define “the MDLIVE way”

What you’ll need to succeed:

• Bachelor’s degree required; master’s degree preferred

• 6 years of experience in consulting, product management, software implementation, clinical operations, or clinical strategy

• 4 years working with or supporting healthcare providers

• Proven success leading complex, matrixed initiatives

• Strong experience building and presenting business cases to senior leaders

• Deep understanding of provider and payer performance metrics across quality, risk, access, and revenue operations

• Familiarity with accreditation frameworks (e.g., NCQA) and clinical policy operations

• Experience with Tableau, Excel, Smartsheet, JIRA, and PowerPoint; basic SQL a plus

• Willingness to travel approximately 10%

Skills & attributes that set you apart:

• Action‑oriented, adaptable, and comfortable leading change

• Strong systems thinker who can standardize and scale best practices

• Data‑driven storyteller with excellent communication and facilitation skills

• High ownership mindset with a focus on accountability and results

• Empathy for patients and providers with a strong safety and quality orientation

• Familiarity with one or more Electronic Medical Record (EMR) systems

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 82,400 - 137,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourselfcigna.com for support. Do not email See Yourselfcigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

*Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. *